Guest Communications

Message templates & communication log

Messages Sent

20

Delivered

20

Read

15

Active Templates

5

Pre-Arrival

Active
emailTrigger: pre arrival24hr after

Subject: Your stay at Exchange Building

Hi {{guest_name}}, We are excited to welcome you to the Exchange Building on {{check_in_date}}...

Check-in Instructions

Active
smsTrigger: check inImmediate

Welcome! Your access PIN for Unit {{unit_number}} is {{access_pin}}. Enter via the main lobby...

Checkout Reminder

Active
smsTrigger: checkout reminder24hr before

Hi {{guest_name}}, just a reminder that checkout is tomorrow at 11:00 AM...

Review Request

Active
emailTrigger: post checkout24hr after

Subject: How was your stay?

Hi {{guest_name}}, thank you for staying with us! We would love your feedback...

Late Rent Notice

Active
emailTrigger: late rentImmediate

Subject: Rent Payment Reminder

Dear {{tenant_name}}, this is a reminder that your rent for Unit {{unit_number}} is past due...

Maintenance Update

Disabled
in_appTrigger: maintenance updateImmediate

Subject: Work Order Update

Your maintenance request for {{unit_number}} has been updated to {{status}}...